DAILY MIMI — SUPPORT

Daily MIMI is an AI journaling and emotional intelligence coaching app by Commander Mimi LLC.

Contact Us

Email: mimi@commandermimi.com

We reply within 2 business days. To help us resolve your issue faster, please include the email address you signed in with, your device model and iOS version, and a short description of what happened.

Frequently Asked Questions

How do I sign in?

Daily MIMI uses Sign in with Apple or Sign in with Google. There is no separate password to remember. If sign-in fails, check your internet connection and make sure you are signed in to your Apple ID or Google account on the device.

What is included in the free plan?

The free plan includes up to 3 journal entries per calendar month, with text input. A conversation stays open for new messages for 24 hours after you create it. After that it becomes read-only — it remains in your history and you can still read and copy it, but you cannot add new messages to it.

What do the paid plans include?

Core (monthly) — unlimited journal entries and messages, plus one voice entry per calendar month.

Premium (annual) — unlimited journal entries and messages, plus unlimited voice transcription.

Current prices are shown in the app before you confirm any purchase.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled through your device, not inside the app:

  1. Open the Settings app on your iPhone
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Select Daily MIMI
  5. Tap Cancel Subscription

Cancelling stops future renewals. You keep access until the end of the period you already paid for.

I paid but the app still shows me as free

Open the subscription screen in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID that made the purchase. If it still does not appear, email us with the date of purchase and we will look into it.

How do I get a refund?

All payments are processed by Apple, so we cannot issue refunds directly. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.

How do I turn reminders on or off?

Open Settings inside the app and adjust your notification preferences. You can also disable notifications for Daily MIMI entirely in the iOS Settings app.

The microphone is not working

Voice input requires microphone access. Open the iOS Settings app → Daily MIMI → enable Microphone. On the Core plan voice input is limited to one entry per calendar month.

How do I delete my account?

Open Settings inside the app and tap Delete Account. This permanently deletes your profile, your entries and conversations, and all associated data. It cannot be undone.

Deleting your account does not cancel an active subscription. Cancel it separately using the steps above.

Is my data private?

Your journal entries are encrypted at rest, are never used to train AI models, and are not sold or shared for advertising. Full details are in our Privacy Policy.

Is Daily MIMI a substitute for therapy?

No. Daily MIMI is a journaling and coaching tool. It is not a licensed mental health service, not medical advice, and not a crisis service.

If you are in immediate danger or experiencing a mental health crisis, contact emergency services (911 in the US, 112 in Europe), call or text the 988 Suicide & Crisis Lifeline in the US, or reach the National Domestic Violence Hotline at 1-800-799-7233.

Legal

Commander Mimi LLC mimi@commandermimi.com